Refund policy

Return and Refund Policy

Last updated: September 18, 2026

Thank you for shopping with Luxury Designer Cases. This policy explains our approach to returns, refunds, and exchanges.

1. Returns

At this time, we are not accepting general returns (e.g., change of mind, incorrect size, or similar reasons). We encourage you to review product details, sizing, and device compatibility carefully before completing your purchase.

2. EU/French Customers — Right of Withdrawal

If you are a consumer located in the European Union, including France, you have a legal right to withdraw from your purchase within 14 days of receiving your item, without giving any reason, in accordance with the French Consumer Code and EU consumer protection law. To exercise this right, contact us at support@luxurydesignercases.shop within the 14-day period. The item must be returned in its original, unused condition. Refunds will be processed once the returned item is received and inspected. This legal right applies regardless of our general "no returns" policy above.

3. Damaged Items — Exchange

If your item arrives damaged, you are eligible for a free exchange. To request one:

  1. Contact us at support@luxurydesignercases.shop within [X] days of receiving your order.
  2. Include your order number and clear photos of the damaged item and its packaging.
  3. Once approved, we will send a replacement item at no additional cost.

Exchanges are only available for items that arrive damaged, and are not available for change-of-mind or incorrect item selection.

4. Refunds

Refunds are issued only in the following cases:

  • A valid withdrawal request submitted by an EU/French customer within the 14-day period (see Section 2).
  • Where a replacement is not possible for a damaged item (e.g., product out of stock), a refund will be offered instead.

Approved refunds are issued to the original payment method within a reasonable time after the returned item (if applicable) is received and inspected. Please allow additional time for your bank or payment provider to process the refund.

5. Non-Refundable/Non-Exchangeable Situations

We are unable to offer a refund or exchange for:

  • Change of mind after purchase (except where the EU right of withdrawal applies).
  • Items damaged due to misuse or mishandling after delivery.
  • Requests submitted after the applicable withdrawal period or damage-report window has passed.

6. Order Cancellations

Orders may be cancelled free of charge within 1 day (24 hours) of placement, provided the order has not yet been processed or shipped. Contact us as soon as possible at support@luxurydesignercases.shop with your order number.

7. Contact Us

Luxury Designer Cases
629 Rue du Bois Froissart, Bermerain, Hauts-de-France, 59213, France
Email: support@luxurydesignercases.shop
Phone: 0456054752